Pitton Cross Terms and Conditions
1 Pitch means 1 Tent, Caravan, or Motor Home. - We do not guarantee adjacent pitches.
Please contact us directly via email for a maximum of 3 individual pitches before making any bookings. Email admin@pittoncross.co.uk.
Do you have a CONTINENTAL CARAVAN? Please tell us at the time of making your booking.
Sorry, but we are unable to take Twin Axle Caravans or Twin Axle Motor homes due to the layout of our site.
Do you have a 5th-wheel trailer, Caravan or Motorhome with slide-out extensions? Due to the layout of our site, we can only allow one side extension open to the right-hand side of the pitch, with no double-sided extensions.
Please tell us the length of the trailer at the time of booking.
During late Autumn & Winter, Hard Standings only and non-electric tent pitches are available.
Grass Electric pitches are available from the 15th of May, subject to the ground conditions.
All customers are asked to visit the Reception/Shop on your arrival.
To help with the running of the campsite we take all our customers to their pitch once they have checked in.
Pitches are available from 1 p.m. on the day that you arrive, and the latest arrival is 9 p.m. Unless by prior arrangement.
Pitches are to be vacated by 11 a.m. on the day of your departure. Unless by prior arrangement.
Minimum number of nights bookable:
Winter and Spring - Hard Standings only and No Grass electric until mid-May
Easter - Good Friday & Easter Saturday, 18th and 19th of April - 2 nights minimum.
May Day Weekend - Friday 2nd of May & Saturday 3rd of May - 2 nights minimum.
Spring Bank Holiday - Friday 23rd of May to Sunday 25th of May - 3 nights minimum.
from Monday the 26th of May until Saturday the 31st of May - 2 nights minimum.
Summer - From Sunday the 1st of June until Thursday the 17th of July - 2 nights minimum on Friday and Saturday nights.
From the 18th of July until the 23rd of August - Thursday, Friday & Saturday - 3 nights minimum.
With Sundays to Wednesdays until the 30th of August - 2 nights minimum.
Autumn - from the 5th to the 13th of September Friday and Saturday nights are 2 nights minimum
Winter - There are no minimum nights, so booking is advisable. No Dog Free pitches during winter.
Minimum nights may be subject to change our booking system will have the most up-to-date information
Our Cancellation Policy –
If the cancellation is less than 30 days before arrival, it is a loss of all monies paid. No refund.
If you cancel over 30 days before your arrival, it is a loss of deposit only, a deposit equates to £50 per week, per pitch booked.
We recommend that you take out holiday insurance to cover in the event of cancellation. Just like if you were going abroad.
Please note deposits are not refundable. Email where possible if you wish to cancel your booking to admin@pittoncross.co.uk.
All bookings are non-transferable. NO REFUNDS are given due to the weather.
Your Arrival –
To make your journey easier follow the directions on the confirmation email, website or What3Words: RIDGE EPICLEMIC FANFARE
All pitches are allocated on arrival by a member of staff. All arrivals must stop at the Reception/Shop, even if you are a group booking or visiting friends. Pitches are available from 1 p.m. and the latest arrival is 9 p.m. on the day that you arrive. If you arrive after your due arrival date, you still cannot check in or pitch up until 1 p.m. on the day you arrive. Pitches are to be vacated by 11 a.m. on the day of departure. Please Park within the white pitch markers, see below. All Caravans must pitch their tow ball to the road. For any deviation, you will be asked to move your tent, caravan, or Motorhome to be within the pitch boundaries. Please ensure that you always display your car stickers and tent tags. We cannot guarantee adjacent pitches. We reserve the right to refuse entry to the campsite whether you have booked or not and will ask anyone to leave at our discretion.
A possible refund of the appropriate proportion of fees paid less £50 admin costs, in advance shall be sufficient discharge of our liabilities.
A helpful guide to Pitching Up -
You must Pitch between the two white posts.
All Caravans must pitch with tow ball to the road, and this includes continental caravans, this is due to fire regulations. https://www.gov.uk/government/publications/fire-safety-outdoors. Leave at least 1 meter beside the caravan for your water and waste containers. Motorhomes & Campervans & Roof Tents, leave something on your pitch if you go out, to show it’s in use.
We work like a car park here at Pitton Cross, if it’s empty, it’s vacant.
Make sure your pitch marker is displayed on the numbered pitch as this helps us when we are out and about.
We do not have full-service pitches.
Tents: Please make sure that your guidelines do not encroach onto a neighbour’s pitch, even if you are part of a group.
Cars: Please Park cars near the roadside of the pitch, parking parallel to the road, this is to ensure that pitches stay in
good condition for the next guest. Do not park at the back of any pitch.
General Booking Rules -
All bookings are taken on the conditions listed above and below.
A booking will not be taken without a deposit or full payment. A deposit of £50 per week, part of a week for each pitch booked during winter, spring, and early summer seasons only. Spring Bank Holiday and Summer season, online bookings, and all bookings within 14 days of arrival are required to be paid in full. Bookings will be confirmed on receipt of a deposit or full payment. Default on the deposit will invalidate the booking. Deposits are non-refundable and you are liable for the outstanding balance for the period booked. Any additional nights can be booked subject to availability. No Generators Allowed. No supermarket deliveries.
Online Bookings -
Only one pitch at a time can be booked online, if you need to book more than one pitch, please email our reception at admin@pittoncros.co.uk. Full payment is required at the time of booking. There is a small fee of £1 when you make a booking online, to cover the cost of booking online. This is applied at the end of the booking process and is non-refundable.
Group Bookings -
Group Bookings are at our discretion.
All Groups must stop at the Reception/Shop before being shown down to the pitch, regardless of where their friends are pitched.
We are unable to take group bookings of more than 3 pitches due to the layout of our site.
Please be aware that pitches who book separately but intend to join a group already booked will be cancelled.
Pitton Cross is a family site, a security bond of £25 per person will be taken on arrival and is only returned at the end of your stay if there have been no complaints from other guests or staff during your stay. This can be paid by either cash or credit/debit card on arrival. The group leader will be required to gather all the bonds together.
All we ask is that you follow our terms and conditions in the rest of this document.
Please email admin@pittoncross.co.uk to arrange a booking.
Any persons under the age of 16, must be accompanied by at least 1 parent or guardian while staying on our site.
For any group bookings, we require confirmed numbers of pitches and full payment required at the time of booking.
We cannot guarantee adjacent pitches as all pitches are allocated on arrival.
If you wish to bring a Duke of Edinburgh, walking, climbing, or surfing groups then please contact us directly either by email
at admin@pittoncross.co.uk to discuss any requirements. Strictly No Hen or Stag groups.
